Terms & Conditions
1. Introduction & Acceptance of Terms
Welcome to Posido Casino. These Terms & Conditions ("Terms") govern your use of our website, mobile application, and all services offered by Posido Casino ("we," "us," "our," or "the Company"). By accessing, registering, or using Posido Casino in any form, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.
Posido Casino reserves the right to modify these Terms at any time. We will notify you of material changes by updating the date at the bottom of this page or through direct communication. Your continued use of Posido Casino following such changes constitutes your acceptance of the updated Terms.
2. Eligibility
By using Posido Casino, you confirm that:
- You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater;
- You are legally permitted to gamble in your country or state of residence;
- You are not located in any jurisdiction where online gambling is prohibited or restricted;
- You have the legal capacity to enter into this agreement and are not under any legal incapacity;
- You are not on any self-exclusion list or banned persons register maintained by gambling regulators.
Posido Casino does not knowingly permit access to minors. If we become aware that a user is underage, we reserve the right to suspend or terminate their account and forfeit any funds held.
3. Account Registration & Verification
To use Posido Casino, you must create an account by providing accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your login credentials and agree not to share your password with any third party. You are solely responsible for all activity that occurs under your account.
Posido Casino reserves the right to request identity verification documents at any time to comply with anti-money laundering regulations and prevent fraud. Acceptable forms of verification include government-issued identification, proof of address, and proof of payment methods. Failure to provide requested verification documents may result in account suspension or closure.
You may only hold one active account with Posido Casino. Creating multiple accounts is prohibited and may result in permanent account termination and forfeiture of funds.
4. Deposits & Withdrawals
Posido Casino accepts deposits through various payment methods, including credit and debit cards, e-wallets, and bank transfers. All deposits are processed in real time, though processing times may vary depending on your chosen payment method.
You warrant that any payment method you use belongs to you or that you have authority to use it. Posido Casino is not responsible for unauthorized transactions if you have failed to protect your account credentials.
Withdrawal requests must be processed through the same payment method used for the original deposit, where technically feasible. Withdrawals are subject to verification checks and may take between 1-5 business days to complete, depending on your bank or payment provider.
Posido Casino reserves the right to refuse or delay any withdrawal request if we suspect fraudulent activity, money laundering, or breach of these Terms. All withdrawal requests must comply with applicable anti-money laundering regulations.
5. Bonus Terms & Wagering Requirements
Posido Casino offers promotional bonuses from time to time, including welcome bonuses, deposit matches, and free spins. All bonuses are subject to specific terms and conditions, which will be clearly displayed at the time of offer.
Bonuses awarded by Posido Casino are not cash and cannot be withdrawn directly. Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from bonus funds can be withdrawn. Wagering requirements will be clearly indicated when the bonus is credited.
Bonus funds expire after a set period, typically 30 days from issuance. Any unused bonus balance will be forfeited upon expiration. Certain games may contribute less toward wagering requirements, and some games may be excluded entirely.
Posido Casino reserves the right to cancel any bonus or void any winnings if we reasonably believe the bonus terms have been abused or that the promotion has been exploited.
6. Prohibited Activities
You agree not to engage in the following prohibited conduct while using Posido Casino:
- Using Posido Casino while under the influence of alcohol or controlled substances if this impairs your ability to gamble responsibly;
- Attempting to manipulate, hack, or gain unauthorized access to our systems;
- Using automated software, bots, or scripts to play games or collect bonuses;
- Engaging in collusion with other players or employees of Posido Casino;
- Using false, misleading, or fraudulent information in your account;
- Money laundering, terrorist financing, or other illegal financial activities;
- Abusing promotional offers through bonus arbitrage or similar schemes;
- Harassment, threats, or abusive language directed at Posido Casino staff or other players;
- Transmitting viruses, malware, or other harmful code;
- Violating applicable gambling laws or regulations in your jurisdiction.
Any breach of these prohibited activities will result in immediate account suspension and potential forfeiture of all funds.
7. Limitation of Liability
To the fullest extent permitted by law, Posido Casino, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to loss of profits, data, or business opportunities.
Posido Casino provides services on an "as is" basis. We make no warranties regarding uninterrupted access, accuracy of game outcomes, or fitness for any particular purpose. While we employ industry-standard security measures, we cannot guarantee absolute protection against unauthorized access.
Our total liability to you for any claim shall not exceed the amount you have deposited with Posido Casino in the 12 months preceding the claim.
8. Account Closure & Self-Exclusion
You may request to close your Posido Casino account at any time by contacting our support team through our website. Upon closure, your account will be suspended, and you will not be able to place further bets or access your account.
If you are experiencing problem gambling, Posido Casino provides self-exclusion tools that allow you to restrict your access to our services for a specified period. You can access self-exclusion options through our Responsible Gambling page.
Self-exclusion is a voluntary agreement and is not a legal obligation. However, Posido Casino will honor your self-exclusion request and will not permit you to re-open a self-excluded account during the exclusion period without contacting our compliance team.
9. Governing Law & Dispute Resolution
These Terms and all matters relating to your use of Posido Casino shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
In the event of a dispute, you agree to first attempt to resolve the matter informally by contacting Posido Casino through our website. If informal resolution is unsuccessful, the dispute shall be resolved through binding arbitration or litigation in the courts of New Zealand, and you consent to the jurisdiction of such courts.
You agree to pursue any claim against Posido Casino within one year of the date the claim arises, or such claim shall be permanently barred.
10. Changes to Terms
Posido Casino reserves the right to modify these Terms at any time. Material changes will be communicated to you through our website or by direct email notification. Your continued use of Posido Casino following publication of revised Terms constitutes your acceptance of such changes.
If you do not agree with any modifications, your sole remedy is to cease using Posido Casino and request account closure.
Additional Information
For more information about our privacy practices, please review our Privacy Policy. For information about responsible gambling resources and support, please visit our Responsible Gambling page.